LEARNING & DEVELOPMENT MANAGER

Job Introduction

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

LEARNING & DEVELOPMENT MANAGER

The Learning & Development Manager will lead the learning, development and talent agenda across Grantley Hall, creating a culture where colleagues are empowered to grow, perform and thrive.

This role is responsible for shaping and delivering the Grantley Academy strategy, ensuring learning initiatives support business objectives, enhance leadership capability, drive service excellence, and create meaningful career development opportunities for all colleagues.

As a key member of the People Team, the Learning & Development Manager will champion continuous learning, support succession planning, and work closely with operational leaders to ensure Grantley Hall remains an employer of choice and a leader in luxury hospitality.

Key Responsibilities
Learning & Development Strategy

• Partner with the Director of Human Resources to develop and deliver the Learning & Development strategy in line with the Grantley Hall business plan.
• Lead the ongoing development and implementation of the Grantley Academy learning proposition.
• Create a culture of continuous learning and professional development across the business.
• Identify current and future capability requirements to support business growth and operational excellence.

Leadership & Talent Development

• Design, facilitate and continuously enhance Leadership and Management Development programmes.
• Develop career pathways that encourage internal progression and support succession planning.
• Coach and support managers to build leadership capability and improve team performance.
• Provide individual coaching, development feedback and support to colleagues at all levels.
• Support talent review processes and contribute to the identification and development of future leaders.

Learning Design & Delivery

• Design and deliver engaging, innovative and impactful learning solutions using a variety of training methodologies.
• Facilitate workshops, development programmes and learning events through the Grantley Academy.
• Work collaboratively with departmental leaders to ensure training initiatives align with Grantley Hall values, service standards and business priorities.
• Support managers in identifying capability gaps and recommend appropriate development solutions.
• Ensure learning experiences are engaging, relevant and measurable.

Service Excellence & Brand Standards

• Act as a champion of the Grantley Hall culture, values and brand standards.
• Collaborate with operational leaders to embed luxury service excellence throughout all development programmes.
• Develop learning initiatives that support Leading Quality Assurance (LQA) and Forbes Travel Guide standards.
• Promote brand storytelling and guest-centric behaviours through all learning interventions.

Onboarding & Apprenticeships

• Ensure all new colleagues receive an exceptional onboarding experience that reflects the Grantley Hall culture and values.
• Manage relationships with apprenticeship providers and external learning partners.
• Drive apprenticeship engagement, participation and successful completion rates.
• Continuously review and enhance induction and onboarding programme
• Stakeholder & External Partnerships
• Build strong relationships with key stakeholders across the business to identify learning needs and support development priorities.
• Manage relationships with external suppliers, facilitators, coaches and training providers.
• Represent Grantley Hall at industry events, networking opportunities and employer branding initiatives.
• Act as a professional ambassador for Grantley Hall within the hospitality and learning communities.
  
  Reporting & Evaluation
• Measure and evaluate the effectiveness and impact of learning initiatives.
• Analyse feedback, engagement and performance data to continuously improve learning outcomes.
• Provide regular reporting on learning activity, participation, completion rates and business impact.
• Manage learning budgets effectively and ensure value for investment.

Candidate Profile

• Minimum 5 years' experience in Learning & Development, Talent Development or Training roles.
• Experience within a luxury hotel, luxury resort, luxury retail or premium customer service environment.
• Proven experience designing and delivering leadership and management development programmes.
• Experience creating and implementing learning strategies that support business objectives.
• Demonstrable coaching and facilitation experience.
• Experience working with external training providers and apprenticeship partners.
• Experience measuring learning effectiveness and reporting on outcomes.
   
  Qualifications 
• Degree qualified or equivalent experience.
• CIPD Level 5 or Level 7, CTP, or equivalent professional Learning & Development qualification.
• Coaching qualification or accreditation (desirable).
• Insights Discovery or DiSC certification (desirable).
  
  Key Skills & Competencies
• Exceptional facilitation and presentation skills.
• Strong coaching and mentoring capability.
• Excellent written and verbal communication skills.
• Ability to influence and build credibility with stakeholders at all levels.
• Strategic thinker with strong organisational and project management skills.
• Commercial awareness and ability to connect learning initiatives to business performance.
• Experience creating blended learning solutions using a variety of delivery methods.
• Passion for hospitality, people development and service excellence.
• Strong understanding of luxury hospitality standards and guest experience.
• Brand storytelling and cultural engagement expertise.

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days