RESTAURANT MANAGER

Job Introduction

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Oversee and manage the restaurant service. 
• Responsible for managing the rotas/staffing levels.
• To possess an outstanding knowledge of all food, wines, cooking techniques and allergy requirements to ensure guests can be advised appropriately at all times.
• Responding to guest queries and complaints.
• Ensure each customer receives impeccable service.
• To lead, manage and inspire your team to consistently provide a 1 Michelin star guest experience.
• Training and development of all staff using the company procedures.
• Recruiting team members.
• Delegating tasks and checking their execution.
• Undertake monthly stock takes and overseeing and ordering of stock.
• Working closely with suppliers. 
• Maintaining revenue, profitability and quality goals.
• Work closely with all Hotel teams to ensure the guests have the best possible experience.
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Proven track record as a strong team leader.
• A strong understanding of the high standards that are demanded from a 5*, Michelin Star  establishment.
• Passionate about delivering exceptional levels of service.
• Have a passion and strong knowledge for all things food and beverage.
• Detail orientated and drives standards.
• Possess a positive attitude and a desire to learn.

 Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. 
• We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan