Head Housekeeper

Job Introduction

Introduction

Grantley Hall, a historic estate in the United Kingdom, is seeking a proactive Head Housekeeper to lead our housekeeping team. In this role you will champion accountability, honesty and boldness while fostering collaboration and curiosity across the department. By putting the customer first and maintaining the highest standards, you will help us deliver an exceptional experience that reflects our commitment to continuous improvement, diversity and genuine customer commitment.

Responsibilities

• Lead, motivate and develop a diverse team of housekeepers, ensuring clear communication, active listening to ideas and opinions, and a balanced approach to workload distribution.
• Uphold and continuously improve cleaning standards, guaranteeing every guest area meets the high standards expected by our clientele.
• Manage inventory, procurement and budgeting for all housekeeping supplies, demonstrating accountability and transparency in financial stewardship.
• Collaborate closely with front‑of‑house, maintenance and events teams to ensure seamless service delivery and a cohesive guest experience.
• Implement health, safety and environmental policies in line with UK regulations, promoting a safe and honest workplace.
• Drive continuous improvement initiatives, encouraging curiosity and boldness in adopting new techniques, technologies and sustainable practices.
• Monitor guest feedback and respond promptly, reinforcing our customer commitment and putting the guest’s needs at the forefront of every decision.
• Prepare regular reports on performance, occupancy trends and quality audits, providing clear and honest communication to senior management.

Skills & Experience

• Proven experience (typically 5+ years) in senior housekeeping roles within luxury hotels, country houses or comparable hospitality settings in the United Kingdom.
• Strong leadership and people‑management skills, with a track record of fostering collaboration, diversity and a supportive team culture.
• Excellent organisational abilities and a keen eye for detail, ensuring high standards are consistently met.
• Demonstrated accountability and honesty in managing budgets, inventories and staff performance.
• Effective communication skills, both written and verbal, with the ability to listen to and act on feedback from staff and guests.
• Bold, curious mindset with a passion for continuous improvement and innovation in housekeeping practices.
• Knowledge of UK health, safety and environmental regulations relevant to hospitality housekeeping.
• Customer‑focused attitude, consistently putting the guest first and delivering exceptional service.