AFTERNOON TEA ASSISTANT MANAGER

Job Introduction

Introduction

As the Afternoon Tea Assistant Manager at Grantley Hall, a distinguished five‑star estate nestled in the North Yorkshire countryside, you will champion the delivery of an iconic British tradition within a setting recognised for its world‑class hospitality, Michelin distinction and Forbes Travel Guide standards. Guided by our values of accountability, boldness, collaboration and a relentless customer commitment, you will help create memorable, high‑quality experiences for our discerning guests.

Responsibilities

• Oversee the daily operation of the Afternoon Tea service, ensuring impeccable presentation, timing and guest satisfaction.
• Lead, coach and schedule a team of tea attendants, fostering a collaborative environment that reflects our culture of continuous improvement.
• Maintain strict adherence to health, safety and hygiene standards, conducting regular checks and audits.
• Manage inventory of teas, pastries, crockery and related supplies, coordinating with the procurement team to minimise waste.
• Collaborate with the culinary and beverage departments to develop seasonal menus and bespoke offerings that align with the estate’s luxury positioning.
• Handle guest enquiries and resolve any service issues promptly, always putting the customer first.
• Prepare detailed service reports, analyse guest feedback and implement enhancements to elevate the Afternoon Tea experience.
• Support the Head of Food & Beverage in training initiatives, ensuring all staff uphold the highest standards of service excellence.

Skills & Experience

• Proven experience in a senior hospitality role, preferably within luxury hotels or high‑end tea rooms.
• Strong leadership abilities with a track record of developing and motivating teams.
• Excellent knowledge of traditional and contemporary tea service, including menu planning and presentation.
• Exceptional communication and interpersonal skills, with a keen eye for detail.
• Ability to work flexibly, including weekends and holidays, to meet the demands of a premium service.
• Sound organisational and problem‑solving capabilities, able to manage multiple priorities in a fast‑paced environment.
• Commitment to upholding the highest standards of cleanliness, safety and guest satisfaction.
• Passion for delivering a distinguished guest experience that reflects the heritage and luxury of Grantley Hall.