Fletchers Restaurant Head Waiter

Job Introduction

Introduction

Join the distinguished team at Grantley Hall, a five‑star historic estate nestled in the North Yorkshire countryside, as the Head Waiter for Fletchers Restaurant. In this pivotal role you will embody our values of accountability, boldness, collaboration and a relentless commitment to putting the customer first, delivering the impeccable service that underpins our reputation for luxury hospitality.

Responsibilities

• Lead, coach and schedule the front‑of‑house team to ensure seamless, high‑standard service throughout the restaurant.
• Maintain the highest standards of presentation, hygiene and guest experience in line with Forbes Travel Guide and Michelin expectations.
• Coordinate closely with the kitchen, bar and spa teams to manage flow, special requests and bespoke dining experiences.
• Handle guest enquiries, complaints and special occasions with professionalism, turning challenges into memorable moments.
• Oversee inventory of serviceware, linens and consumables, ensuring optimal stock levels and cost control.
• Conduct regular training sessions, performance reviews and briefings, fostering continuous improvement and curiosity among staff.
• Uphold Grantley Hall’s commitment to diversity, honesty and clear communication, encouraging team members to share ideas and feedback.

Skills & Experience

• Minimum of 3 years’ experience in a senior waiting or maître d’ role within a luxury or fine‑dining environment.
• Proven leadership ability with a track record of developing high‑performing teams.
• Exceptional knowledge of food and beverage service standards, wine service and etiquette.
• Strong interpersonal and communication skills, able to listen to guests and staff alike and respond with empathy and clarity.
• Demonstrated commitment to high standards, continuous improvement and delivering a customer‑first experience.
• Flexibility to work evenings, weekends and public holidays as required by the hospitality calendar.
• Relevant qualifications (e.g., NVQ Level 3 in Hospitality) are desirable but not essential.