Afternoon Tea Head Waiter

Job Introduction

Introduction

As the Afternoon Tea Head Waiter at Grantley Hall, a five‑star 17th‑century estate set in the North Yorkshire countryside, you will lead the delivery of an iconic British tradition to discerning guests. Working within a hotel recognised by Hospitality Assured World Class Status, two MICHELIN Key Distinctions and Forbes Travel Guide, you will embody our values of accountability, boldness, collaboration and a relentless customer‑first mindset while helping to maintain the property’s reputation for service excellence.

Responsibilities

• Oversee the complete afternoon tea service, from preparation through to presentation, ensuring every guest experience reflects the hotel’s luxury standards.
• Lead, coach and schedule a team of waitstaff, bartenders and kitchen assistants, fostering a collaborative and high‑performance environment.
• Maintain meticulous attention to detail in table settings, food and beverage quality, and service flow, adhering to health and safety regulations.
• Coordinate with the culinary team to manage inventory, special dietary requests and seasonal menu updates.
• Handle guest enquiries and resolve any service issues promptly, turning challenges into memorable moments.
• Monitor and control service costs, waste and portion control while upholding the highest standards of presentation.
• Contribute to continuous improvement initiatives, sharing ideas that enhance efficiency and guest satisfaction.

Skills & Experience

• Proven experience (minimum 3 years) in a senior waiting or tea‑service role within a luxury hotel or high‑end restaurant.
• Exceptional knowledge of traditional British afternoon tea etiquette, food handling and premium beverage service.
• Strong leadership and people‑management abilities, with a track record of developing motivated teams.
• Excellent communication skills, both with guests and internal departments, reflecting the values of honesty and frequent, clear communication.
• Ability to work flexibly, including weekends and holidays, while maintaining composure under pressure.
• Commitment to continuous improvement, curiosity about emerging trends in hospitality and a passion for delivering flawless guest experiences.